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Partner Engagement Manager, U.S. Army Europe and Africa

Onebrief· Customer Relations
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Ramstein Air Base, Germany$150k - $180kFull-timePosted 3w ago

About the role

Partner Engagement Manager responsible for serving as the customer’s trusted technical partner, maintaining high platform proficiency, translating product updates into actionable impact for military workflows, and coordinating between customers and Onebrief across commands.

Responsibilities

  • Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
  • Understand, request, and effectively leverage Company resources to meet the goals of the Company.
  • Lead or support exercises.
  • Use your observations of our users to recommend product improvements.
  • Identify gaps between existing directorate workflows and effective Onebrief usage, then drive adoption through hands-on configuration, user coaching, and workflow optimization.
  • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
  • Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Partner Engagement Managers to ensure planning and workflows remain synchronized across commands.
  • Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.

Qualifications

  • Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
  • Exposure to large staff planning, through classical training in Professional Military Education or through service experience
  • Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
  • Proven ability to expand business presence within a customer location with emphasis on software or technology solutions.
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
  • You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Skills

Required:Operational planning in military contextLarge staff planningSoftware deployment on classified networksCustomer support & incident coordination

Benefits

  • Equity: Share in the company's success.
  • Flexible Work Environment: Remote-first organization with flexible work hours and unlimited PTO (note some roles are in-person on-site with customers).
  • Comprehensive Health Coverage: Health, dental, vision, and life insurance.
  • Retirement Plan: 401(k) plan with company match.
  • Parental Leave: 8 weeks at 100% regardless of state.
  • Company Retreats: Annual company summit trips.
  • Home Office Budget: $1,000 per year for home office improvements.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Onebrief

Onebrief makes military headquarters run seamlessly

Virtually everything in the military requires a plan—from everyday operations to war-time missions. With a rigorous process, many stakeholders, and rudimentary software (PowerPoint!!), planning is very slow. Onebrief is a collaborative software designed to make military planning fast. It turns every input into reusable building blocks and automatically keeps all planning artifacts in sync.

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