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Staff Product Manager, Student Experience

Stepful· Product
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Hybrid (New York City)$191k - $254kFull-timePosted 3w ago

About the role

Product Manager responsible for the end-to-end student experience from onboarding through graduation for both D2C and B2B2C, focusing on improving completion, certification pass rates, and job outcomes for adult learners in Stepful’s education platform.

Responsibilities

  • Own the product strategy and roadmap for the end-to-end student experience for both our D2C and B2B2C business, from onboarding and live instruction through graduation.
  • Challenge long-held assumptions about how students learn and progress, and bring bold, evidence-backed ideas for improving completion, certification pass rates, and job outcomes.
  • Partner closely with the Student Experience team to understand where students get stuck, and decide what should be solved with product, with process, or with people.
  • Talk to students regularly through interviews, usability sessions, and feedback loops so their real needs shape what we build.
  • Run a disciplined experimentation program with A/B tests and rapid prototypes to learn quickly and scale what works.
  • Collaborate with designers and engineers to ship intuitive, mobile-friendly experiences for learners who are often studying on the go.
  • Use AI and automation to deliver more personal support at scale, so tech empowers our coaches and instructors instead of replacing them.
  • Define and track success metrics tied to student engagement, retention, completion, satisfaction (NPS), and job placement.

Qualifications

  • 10+ years of product management experience, with a strong track record building consumer-facing products
  • Proven success moving engagement, retention, or conversion metrics for a large user base, with launches you can point to
  • Strong product fundamentals: structured discovery, hypothesis-driven experimentation, focused prioritization, roadmap ownership, and clear documentation
  • A deep, genuine obsession with users, and comfort turning qualitative insights and messy data into clear product decisions
  • Comfort working with complex data sets and writing SQL to generate your own insights
  • Exceptional stakeholder management skills, with the ability to earn trust quickly with operators, instructors, execs, and technical teams
  • The ability to clearly articulate tradeoffs, make decisions with imperfect information, and find the 80/20 quickly
  • Excellent written and verbal communication skills, including crafting narratives that drive alignment and action

Skills

Required:Product managementUser researchExperimentationSQLStakeholder managementStorytelling / communication
Nice to have:AI / automation

Benefits

  • Benefits package
  • Equity (ISOs) package
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Stepful

Online Training for Healthcare Jobs

Stepful trains people with a high school education in 4 months and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.

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