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Customer Success Engineer EMEA - w/m/d

JetBrains· CSE EMEA
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Hybrid (Berlin/Munich/Remote, Germany)full-timePosted 3w ago

About the role

Customer Success Engineers (CSE) are technical points of contact for JetBrains customers, partnering with product teams to ensure enterprise customers’ needs are met and to help drive adoption, renewals, and potential expansions.

Responsibilities

  • Work closely with JetBrains Account Executives.
  • Help customers adopt JetBrains products and services to achieve desired business outcomes. This may include whiteboarding, assisting with architecture development, and overcoming technical and cultural barriers to adoption.
  • Manage the technical relationships for a portfolio of accounts, and collaborate with the account team to define and implement account strategies.
  • Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams, as well as other groups.
  • Recommend product enhancements based on customer feedback.
  • Help product teams present and evaluate new product ideas to customers in your portfolio.
  • Act as a trusted technical advisor to customers, staying up to date on technology within JetBrains and the industry.
  • Work with Sales to facilitate account expansions by developing short-term and long-term account plans.

Qualifications

  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
  • Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
  • Hands-on knowledge of AI/LLMs in the field of software development.
  • A passion for continually improving the customer experience.
  • Strong verbal and written communication skills in English and the local language of your office.
  • Exceptional presentation skills for demonstrating JetBrains products to customers.
  • Ability to quickly identify and address technical and business challenges related to software development tooling.
  • Ability to convey technical concepts to customers of all technical backgrounds.
  • Comfort in a fast-paced and dynamic working environment.
  • Experience working in or with large software development teams.
  • Collaborative and team-focused mentality with willingness to take initiative.
  • Self-direction and resourcefulness.
  • Ability to travel approximately 25% of the time.

Benefits

  • Strong base salary.
  • Flexible work location (remote or office).
  • Remote work up to 30 days per year from abroad.
  • Extra time off.
  • Medical insurance allowance.
  • Learning and development opportunities (conferences, courses, language classes).
  • Relocation support.
  • Language classes.
  • Lunch or lunch allowance on workdays.
  • Mental health support.
  • Sports benefit (gym or club stipend).
  • Internal events.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About JetBrains

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