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Technical Customer Success Manager, Mid Market

Hyperbound
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Hybrid (San Francisco, CA)$130k - $160k + equityFull-timePosted 3w ago

About the role

Technical Customer Success Manager for mid-market accounts at Hyperbound, responsible for onboarding, adoption, and ensuring successful implementation and ongoing success of 25-40 mid-market customers.

Responsibilities

  • - Implementation: Own the project plan from kickoff to first live cohort. Rollout design, integrations setup, SSO and SCIM, admin training, launch date.
  • - Adoption: Regular check-ins, usage reviews, feature demos, and behavior-change plays to get reps practicing and managers coaching.
  • - First-line technical support: Discovery on the call, reproduce the issue, file a clean ticket. Solve what can be solved in the UI or a playbook yourself.
  • - Voice of the customer: Own feedback from accounts and make sure it reaches the product.
  • - Health monitoring: Watch active users, caller counts, and implementation milestones to act weeks before renewal.
  • - Commercial signals: Spot expansion/renewal risk and hand off to account manager responsible for pricing and paper.
  • - Responsiveness: Fast on Slack, tickets, and email.

Qualifications

  • Comfortable with the technical side: reading logs, reproducing bugs, working through configuration, and explaining a technical issue clearly to both a customer and an engineer.
  • - You don’t need to be an engineer.
  • - You broadly understand how a sales team runs: quotas, onboarding, coaching cadences.
  • - You remove blockers yourself rather than routing customers to another team.
  • - You can run around 40 accounts and treat them differently on purpose

Skills

Required:Technical depth in debugging and troubleshootingRelationship managementOwnership and problem-solvingConviction and strategic guidanceSales/Go-to-market understanding

Benefits

  • Medical, dental, and vision benefits
  • Unlimited PTO
  • Free lunch and dinner in the office
  • Commuter benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Hyperbound

AI Sales Performance OS

Hyperbound pioneered AI Sales Roleplay technology and is the trailblazer behind the AI Sales Roleplay category for mid-market/enterprise revenue teams. We provide human-like roleplays with AI buyers customized for your ICP, giving reps more at-bats and leveling up their business acumen in half the amount of time. We then inspect live calls to certify that reps are mirroring your top performers and generate personalized AI feedback and targeted roleplays to tackle performance gaps. The goal is faster ramp times, more pipeline, higher win rates, increased ACVs, more consistent performance across your team, and more time for your managers. Interested in trying it out today? Start a free demo simulation at hyperbound.ai and contact us at founders@hyperbound.ai for next steps.

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