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Product Manager, Retail Experience

CSC Generation· Backcountry – Engineering
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Hybrid (Cottonwood Heights, UT)Full-timePosted 3w ago

About the role

Product Manager responsible for the retail cross-channel experience bridging Backcountry’s physical stores and digital platforms, owning the roadmap for in-store and digital touchpoints, and driving cross-channel revenue and store conversion.

Responsibilities

  • Own the product roadmap for retail customer experience, spanning the in-store journey and the digital touchpoints that connect stores to Backcountry.com.
  • Build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.
  • Extend loyalty and customer recognition into the store so that membership, points, and order history work the same at the register as they do online.
  • Partner with store operations and store teams to understand how stores actually run, then translate that into product requirements that hold up on a busy Saturday.
  • Design the customer experience for store services such as rentals, fittings, and tuning — including how customers book, pay, and pick up.
  • Define success metrics for retail initiatives, instrument them properly, and use data and experimentation to decide what to build next.
  • Work with engineering on the systems behind the experience — point of sale, inventory, order management, and customer data — and make smart calls about what to integrate versus what to rebuild.
  • Create repeatable playbooks and requirements so that bringing a new store or group of stores onto the experience is a known process rather than a one-off project.
  • Partner across engineering, design, merchandising, marketing, analytics, and operations to turn business goals into shipped product.

Qualifications

  • 3–5+ years of product management experience.
  • Experience owning retail, omnichannel, or in-store customer experience, or closely adjacent commerce products.
  • Working understanding of retail systems such as point of sale, inventory and order management, and customer data platforms.
  • Demonstrated impact on conversion, revenue, or operational efficiency with measurable results.
  • Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.
  • Ability to ship iteratively and keep momentum through rapid release cycles.
  • Excellent communication skills and the ability to influence cross-functional stakeholders, including store leadership and field teams.
  • Willingness to travel to stores regularly and to work onsite three days per week in Utah.

Skills

Required:Product roadmappingCross-channel experience designData-driven decision makingStakeholder influencing

Benefits

  • Competitive Benefits: Paid time off policies, 401(k) match, medical/dental/vision and a variety of supplemental policies, and employee discounts across our portfolio of brands.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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