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Culinary Lead (Sur La Table)

CSC Generation· Sur La Table – Stores
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Hybrid (Madison, WI)Part-timePosted 3w ago

About the role

Culinary Lead responsible for inspiring customers through culinary expertise, teaching, and business acumen to drive sales and deliver a best-in-center customer experience while building and managing a high-performing culinary team.

Responsibilities

  • Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs.
  • Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement.
  • Communicate performance issues directly to the General Manager/Store Manager.
  • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
  • Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
  • Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and execution.
  • Work with store leadership to increase foot traffic and store engagement through cooking classes and private events.
  • Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture in both the kitchen and retail sales floor.
  • Assist with driving sales growth by implementing strategies to enhance the culinary and retail business.
  • Analyze key performance metrics daily and leverage insights to optimize store performance.
  • Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales.
  • Maintain compliance with food safety standards, local health codes, and sanitation regulations.
  • Properly handle tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment.
  • Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
  • May handle liquor, wine, and beer in compliance with regulations and company policies.
  • Ensure store safety and cleanliness, addressing maintenance needs promptly.
  • Adhere to wage and hour laws and accurately record time worked.
  • Model and communicate all SLT policies and SOPs to associates.

Qualifications

  • Must be 21 years of age or older at time of employment.
  • A degree in culinary arts preferred or extensive culinary experience with demonstrated technical proficiency.
  • 1-2 years of progressively responsible kitchen management experience.
  • Valid Food Manager Certification.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office Suite and retail systems preferred.

Skills

Required:Culinary leadershipCustomer experienceSales analytics
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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