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Store Floor Lead (Sur La Table)

CSC Generation· Stores – 139 - Hilldale
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Hybrid (Madison, WI)Part-timePosted 3w ago

About the role

Store Floor Lead role at Sur La Table in Madison, WI. Acts as Manager on Duty to support the GM/Store Manager in achieving sales and operational goals and delivers a best-in-center customer experience.

Responsibilities

  • Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
  • Provide in-the-moment coaching and feedback to elevate performance and team engagement.
  • Support onboarding, training, and development of new associates.
  • Represent the brand and culture by creating memorable, educational experiences.
  • Stay current on products and participate in training to maintain expertise.
  • Lead a customer-focused, Guest Obsessed culture and address customer concerns promptly.
  • Support achievement of store sales goals through effective customer engagement and team motivation.
  • Identify customer needs and offer relevant solutions to maximize selling opportunities.
  • Meet or exceed monthly sales goals contributing to store revenue (KPIs: individual sales volume, average transaction value, customer conversion rates).
  • Direct employees to maintain stock levels and visual merchandising on the selling floor.
  • Complete inventory transactions (receiving, MOS, RARs).
  • Adhere to wage and hour laws and record time worked per policy.
  • Model and enforce SLT policies and SOPs.

Qualifications

  • Must be 21 years of age or older at the time of employment.
  • 1 year of retail management experience, preferably in a specialty or culinary retail environment.
  • Strong leadership skills to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required:LeadershipCustomer serviceSales performanceInventory management
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About CSC Generation

AI Native Retail Future: Commerce AGI

CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.

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