Assistant Store Manager (Sur La Table)
Darien, CTFull-timePosted 3w ago
About the role
Assistant Store Manager supporting the GM/SM in achieving sales goals, store operations, staffing and performance management at Sur La Table in Darien, CT.
Responsibilities
- Models and holds employees accountable to customer service standards.
- Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
- Models and ensures all Sur La Table policies and SOPs are communicated effectively to employees, maintained and consistently followed.
- Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
- Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty.
- Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews.
- Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.
- Anticipates and solves problems by taking decisive action, follows up with the GM or SM.
- Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
- Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.
- Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
- Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
- Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.
- Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
- Additional responsibilities as assigned by GM or SM.
Qualifications
- 1-2 years of progressively responsible retail management experience. Prior experience as a Sur La Table Store Floor Lead, preferred.
- Experience driving sales and motivating high performing sales teams.
- Experience training others and holding teams accountable.
- Proficient in POS Systems.
- Proficient with MS Office Suite (Outlook, Word and Excel).
- May require Food Handlers Permit or Food Manager Certification.
Skills
Required:Customer service leadershipStaffing and performance managementSales and trainingCommunicationPOS systemsMS Office
Last updated Oct 21, 2026. Interested? Apply on the company site.
About CSC Generation
AI Native Retail Future: Commerce AGI
CSC Generation is the AI-native retail holding company. We modernize iconic brands with data, automation and our Genesis platform to build the future of Commerce AGI.
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