← All roles

Entertainment Team Lead

Level99· Venue Teams – Entertainment Operations
Apply on company site
Natick, MAFull-timePosted 3w ago

About the role

Leadership on the floor to coach performance, maintain venue standards, and ensure smooth guest experiences. Hands-on role focused on team development, training, and operational flow within Level99 venues.

Responsibilities

  • Support Team Members and Guests by maintaining a strong, visible presence on the floor
  • Coach and develop Team Members through real-time feedback and support
  • Maintain cleanliness, organization, and overall Venue standards
  • Assist with task delegation, rotations, and operational flow
  • Train new Team Members using structured, hands-on training methods
  • Help resolve Guest concerns and escalate issues when needed

Qualifications

  • 1+ year in a Leadership or training role
  • Hospitality, retail, or entertainment background
  • Public speaking or performance background
  • Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
  • Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
  • Strong verbal communication skills and a natural ability to connect with people
  • Comfortable working under pressure in a fast-paced, ever-changing environment
  • Positive, upbeat, team-first attitude

Skills

Required:Customer serviceCommunication
Nice to have:Leadership or training

Benefits

  • Not specified in the description
Last updated Oct 21, 2026. Interested? Apply on the company site.
Level99 logo

About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

More open roles at Level99