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Human Resources Generalist - Hospitality Industy

Level99· People & Culture
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Hybrid (Greater Boston, MA)$70k - $100kFull-timePosted 3w ago

About the role

As a Human Resources (HR) Generalist, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition in a fast-paced hospitality environment, with a hands-on approach to supporting Level99’s brand and guest experiences.

Responsibilities

  • Talent Acquisition: Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process. Requisitions range from G&A roles to operational roles at our hospitality-focused entertainment venues. Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.
  • Employee Relations: Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices. Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.
  • HR Policies and Compliance: Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations. Keep abreast of changes in employment laws and regulations and update policies accordingly.
  • Performance Management: Support performance management processes, including goal-setting, performance reviews, and professional development plans. Provide guidance to managers on effective performance management and employee development.
  • Payroll & Benefits Administration: Assist in the payroll process, including the upkeep for information within our UKG platform. Administer employee benefits programs, including health insurance, retirement plans, and other perks.
  • Other: Maintain a positive, upbeat, pro-active attitude and deliberately inspire the same in co-workers. Working on special projects and other duties as assigned.

Qualifications

  • 8+ years of Human Resources experience; with experience in the hospitality industry.
  • Experience with recruitment, including active sourcing.
  • Experience with employee relations - especially understanding the dynamics of the service industry.
  • Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
  • Ability to navigate confidential matters with tact and diplomacy.
  • Strong verbal, written, and interpersonal skills.
  • Strong computer skills and proficiency in Google Suite and/or Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work a flexible schedule based on business needs.
  • Ability to travel periodically for staffing and operations in multiple venues.
  • A reliable car, current driver's license and safe driving record.

Skills

Required:Recruitment and talent acquisitionEmployee relationsHR policy compliancePerformance managementPayroll and benefits administration

Benefits

  • Health insurance options, including PPO and HMO plans
  • Dental plan
  • Vision plan
  • Life coverage
  • Accidental death & dismemberment coverage (AD&D)
  • Short & long term disability
  • Teladoc service
  • PrePaid legal coverage
  • Identity theft coverage
  • 401(k) - Roth or Traditional
  • Hybrid schedule
  • Free admission to our attractions and other incidental perks
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

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