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Guest Experience Associate - Entertainment Venue

Level99· Venue Teams – Entertainment Operations
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Natick, MAFull-timePosted 3w ago

About the role

Guest Experience Associates deliver fun and exceptional guest experiences at Level99, promoting the Level99 brand while maintaining a clean, safe, and engaging venue environment. They greet guests, provide tours, assist with wayfinding, upsell and assist with operations to ensure efficient guest flow and high levels of service.

Responsibilities

  • Prioritizes the guest experience, by greeting guests, providing tours, answering questions, assisting with wayfinding and efficiently moving guests through lines and the check in process.
  • Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
  • Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
  • Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
  • Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
  • Provides guests with the best value through sales techniques and recommendations.
  • Assists with venue opening and closing tasks as assigned.
  • Other duties, as assigned.

Qualifications

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays. Friday and weekend availability a MUST.
  • Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
  • Ability to work well under pressure in a fast paced, ever changing work environment
  • Strong verbal and written communication skills
  • Understands, utilizes and embraces new technology and its implementation into our operation
  • A team player
  • A positive, joyful, upbeat and energetic attitude
  • Must be 18 years old or older, the legal age to handle alcohol

Skills

Required:Flexible schedulingCustomer serviceCommunicationPhysical stamina
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

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