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Operations Manager

Level99· Venue Operations
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Lake Buena Vista, FL 32830Full-timePosted 3w ago

About the role

The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This role leads by example to support both staff and guests, coordinating with Events Sales, Food & Beverage, Merchandise, and Entertainment to ensure a high-quality guest experience. The role rotates across departments over time to build a well-rounded operations leadership profile and works closely with the Venue Director of Operations and other leadership to drive venue standards and performance.

Responsibilities

  • Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, Events, etc).
  • Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level99’s cultural values by continuously training and developing our team
  • Managing hiring efforts administratively and in-person. including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
  • Allows empowerment amongst the staff to help develop each other based on individual strengths
  • Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
  • Work with the F&B, Entertainment and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
  • Seamlessly work with and support events team
  • Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, merchandise and event operations.
  • Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
  • Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
  • Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policiesEnsures labor and controllable costs stay consistently within guidelines set by the company
  • Daily cash management, reconciliation, and audits
  • Ordering paper products and inventory
  • Other responsibilities, as assigned

Qualifications

  • High School education or equivalent
  • Understanding and embrace of new technology and its implementation into operations

Skills

Required:Flexible schedulingCommunication (verbal and written)People management / leadershipFood & Beverage knowledgeOperations managementSafety and compliance
Nice to have:Vendor and supplier coordinationToast POS system
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

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