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Director of Operations

Level99· Venue Operations / Hospitality
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Paramus, NJ 07652$125k - $150kFull-timePosted 3w ago

About the role

Director of Operations for Level99 Paramus, NJ, responsible for delivering best-in-class guest experiences across a 40,000+ square foot entertainment venue and full-service bar, leading a 100+ member team, and ensuring strong financial performance for the upcoming Paramus opening.

Responsibilities

  • Lead, direct and manage all aspects of day-to-day venue operations including ensuring a customer-first experience and developing / managing all team members (scheduling, compliance, standards/performance, and policies).
  • Lead the management and improvement of the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg sales forecasting, scheduling, inventory, local vendor relations, etc)
  • Ensure best-in-class hospitality experience and team member satisfaction.
  • Monitor and develop team member performance, particularly the leadership team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Recruit, hire and train team members, overseeing the success and development of 100+ individuals at the venue.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
  • Support the development and lead the execution of the Level99 operations playbook, ensuring standards are consistently upheld across venues.
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings across the organization for consistency and best-in-class operations.
  • Travel (as necessary) between venues and to the Support Center to enhance overall team collaboration, leverage learnings and best practices, and drive the overall success of Level99 Garden State Plaza in Paramus, NJ.
  • Other duties, as assigned

Qualifications

  • Minimum 15 years of progressive growth in the hotel, entertainment, or food & beverage industries
  • Multi-unit operations, or multi-discipline experience within a single, large format unit
  • Deep knowledge of hospitality, entertainment, or bar operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more
  • Strong guest-facing communication and service recovery skills
  • Team-first attitude and ability to successfully communicate across all levels of the organization
  • Exceptional verbal, written, and interpersonal skills
  • Proficiency in Google Suite and/or Microsoft Office (Word, Excel, PowerPoint)
  • Ability to work a flexible schedule including days, nights, weekends and holidays; emergency responsiveness as required
  • Able to work ten hour-plus shifts and to stand, sit, squat or walk for extended periods; able to read
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds
  • Outstanding organizational and administrative skills with attention to detail
  • Ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
  • Compassionate, empathetic, humble, respectful, and kind with high emotional intelligence
  • Reliable car and current driver's license
  • Ability to train on-site on-site at existing location if needed

Skills

Required:Operations leadershipFinancial managementTeam developmentCommunication

Benefits

  • Health insurance options, including PPO and HMO plans
  • Dental plan
  • Vision plan
  • Life coverage
  • Accidental death & dismemberment coverage (AD&D)
  • Short & long term disability
  • Teladoc service
  • PrePaid legal coverage
  • Identity theft coverage
  • 401(k) - Roth or Traditional
  • Hybrid schedule
  • Free admission to attractions and other incidental perks
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Level99

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

A first-of-its-kind destination for adults featuring real-world, interactive social gaming with over 50 physical and mental challenges set in artistic environments.

Company profileWebsite

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