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Collections Specialist

TrueML· Sentry Credit – Collections Operations
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Everett, WA$21Full-timePosted 3w ago

About the role

Role within Sentry Credit (TrueML family) focusing on debt collection, consumer engagement, negotiation, and account management in a fast-paced environment.

Responsibilities

  • Drive Consumer Engagement: Manage a consistent flow of calls, guiding conversations to help individuals resolve outstanding account balances
  • Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
  • Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
  • Maintain Accurate Records: Document all communications and account activities across multiple digital channels
  • Champion Our Mission: Uphold high standards of quality and compliance, embodying our empathetic approach to debt recovery.

Qualifications

  • High school diploma or GED required
  • 1 year of experience in customer service, contact centers, collections, or a related client-facing role

Skills

Required:Verbal and written communicationNegotiationCustomer serviceMulti-system software navigation

Benefits

  • Flexible vacation
  • Medical/dental/vision insurance
  • Traditional/Roth retirement savings options
  • Company-paid disability and life insurance
  • Flexible Spending Account & Limited FSA
  • Family-friendly parental leave, volunteer and voting time off
  • On-demand wellness platform access for you and 5 friends and family
  • PerkSpot discount program for 900+ merchants nationwide
Last updated Oct 21, 2026. Interested? Apply on the company site.

About TrueML

Fintech Solutions for Debt Collection

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health.

FintechDebt CollectionFinancial TechnologyCustomer Experience
Company profileWebsite

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