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Senior Product Manager (Conversational AI)

TrueML· TrueML – Product & Technology
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Hybrid (Remote)$136k - $180kFull-timePosted 4d ago

About the role

Senior Product Manager responsible for bringing conversational AI to life across voice, chat, and messaging channels within TrueML’s platform, focusing on roadmap, omnichannel conversation design, integrations, and regulatory compliance in a remote, US-based role.

Responsibilities

  • Roadmap & Strategy: Define and own the conversational AI roadmap across voice and chat, balancing consumer impact, client demand, operational readiness, and platform build-vs-adopt decisions.
  • Conversation Design & Omnichannel Integration: Establish behavior standards for AI agents—including authentication, intent recognition, hardship handling, and human handoffs—ensuring a unified consumer experience across voice, chat, SMS, and email.
  • Partnerships & Technical Surface: Manage vendor relationships and specify requirements for telephony and CRM/servicing system integrations.
  • Performance & Compliance: Drive operational metrics (latency, containment, cost per resolution) while partnering with Legal and Compliance to adhere to regulatory frameworks like FDCPA, Reg F, and TCPA.
  • Cross-Functional Operational Readiness: Prepare Operations, Client Success, and Compliance teams with training, runbooks, escalation paths, and key metrics prior to feature launches.

Qualifications

  • 5+ years of 0-1 Product Management experience, with a track record of shipping products that moved business metrics.
  • Fintech, collections, lending, or other regulated financial services experience is a strong plus.
  • Shipped LLM-based capabilities in production with ability to reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes.
  • Hands-on experience with voice agents, chat agents, IVR, or contact center technology.
  • Strong Analytical Skills
  • Double-Sided Mindset: Experience with B2B2C products.
  • A Master of Ambiguity: thrives in roll-up-your-sleeves environments.

Skills

Required:Conversational AI fluencyLLM-based product capabilities

Benefits

  • Flexible vacation
  • Medical/dental/vision insurance
  • Traditional/Roth retirement savings options
  • Company-paid disability and life insurance
  • Flexible Spending Account & Limited FSA
  • Family-friendly parental leave, volunteer and voting time off
  • On-demand wellness platform access for you and 5 friends and family
  • PerkSpot discount program for 900+ merchants nationwide
Last updated Oct 21, 2026. Interested? Apply on the company site.

About TrueML

Fintech Solutions for Debt Collection

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health.

FintechDebt CollectionFinancial TechnologyCustomer Experience
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