← All roles

Sr. Performance Strategist, Collections

TrueML· TrueAccord – Client Success /
Apply on company site
Hybrid (Remote USA)$120k - $170kFull-timePosted 4d ago

About the role

Senior-level role owning end-to-end diagnosis of performance shifts across an AI- and data science-driven recovery platform, translating data findings into actionable recommendations to optimize liquidation, engagement, and client outcomes.

Responsibilities

  • Own Performance Diagnosis: Monitor leading indicators, separate external factors from internal drivers, and diagnose key shifts across clients, portfolios, and channels before they impact bottom-line liquidation.
  • Trace System Mechanics: Trace findings beyond standard data tables into application logic, rules, configurations, and processing flows to pinpoint technical defects or strategy gaps.
  • Drive Strategy & Execution: Turn root-cause insights into clear recommendations—outlining expected impacts and success metrics—and partner with the Strategy Manager to push them into production.
  • Lead Revenue Planning & Forecasting: Perform what-if analyses, scenario modeling, and stress-testing to support team revenue planning and size the impact of client/placement shifts.
  • Design & Evaluate Experiments: Formulate hypotheses, define decision thresholds, and run/read out structured experiments to scale, iterate, or discontinue strategies.
  • Shape Client & Leadership Narratives: Partner directly with Client Managers to deliver defensible performance narratives, challenge unsupported strategies, and join high-stakes client discussions when needed.

Qualifications

  • Bachelor’s degree in a quantitative field or equivalent experience (bonus points for ML decisioning engines, champion/challenger test design, or reading system logs)
  • 6+ years in analytics with a focus on funnel/lifecycle diagnosis, cohort/curve analysis, or channel optimization
  • Advanced SQL skills (e.g., Snowflake)
  • Proficiency in reading/tracing Python or configuration files to understand platform behavior
  • Experience using AI tools in analytical workflows; proficiency with Looker or Tableau
  • Experience building defensible what-if models/forecasts and understanding statistical significance and experimental design
  • Strong written/verbal communication skills for cross-team collaboration

Skills

Required:Analytical thinking and root-cause analysisSQLPython / configuration file readingAI tools in analytics workflowsBI tools (Looker / Tableau)Forecasting & experimental designCommunication

Benefits

  • Flexible vacation
  • Medical/dental/vision insurance
  • Traditional/Roth retirement savings options
  • Company-paid disability and life insurance
  • Flexible Spending Account & Limited FSA
  • Family-friendly parental leave, volunteer and voting time off
  • On-demand wellness platform access for you and 5 friends and family
  • PerkSpot discount program for 900+ merchants nationwide
Last updated Oct 21, 2026. Interested? Apply on the company site.

About TrueML

Fintech Solutions for Debt Collection

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health.

FintechDebt CollectionFinancial TechnologyCustomer Experience
Company profileWebsite

More open roles at TrueML