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Payroll Operations Specialist

Mercury· Banking and Risk Operations
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Hybrid (Remote (Canada or United States))$85.5k - $96.2kPosted 3w ago

About the role

Payroll Operations Specialist responsible for compliance infrastructure and end-to-end workflows across state registrations, employer account maintenance, workers’ compensation, and related requirements to ensure smooth payroll operations for customers.

Responsibilities

  • Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
  • Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
  • Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
  • Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
  • Investigate and resolve registration, account access, policy, coverage, and other operational issues.
  • Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
  • Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
  • Identify recurring issues and improve processes, documentation, controls, and automation.
  • Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
  • Support other Payroll Operations initiatives and duties as business and team needs evolve.

Qualifications

  • 2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
  • Strong ownership and ability to manage work from intake through resolution with limited oversight.
  • Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
  • Excellent attention to detail with the ability to manage multiple deadlines and workflows.
  • Strong written and verbal communication skills with a customer-focused approach.
  • Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
  • Curiosity and willingness to develop deep subject-matter expertise.

Skills

Required:Payroll operationsRegulatory researchAccount/workflow managementCommunication
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Mercury

Online Business Banking For Startups & Small Businesses | Financial Workflows

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