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Enterprise Account Manager

Profound· Sales
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New York, New York, San Francisco, California, Boston, Massachusetts$100k - $150kFull-timePosted 3w ago

About the role

Enterprise Account Manager at Profound, responsible for renewal and expansion revenue across a portfolio of enterprise SaaS customers, coordinating with the Engagement Management team to drive adoption, ROI, and long-term customer success.

Responsibilities

  • Own a portfolio of ~20 accounts and be directly responsible for renewal and expansion revenue
  • Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value
  • Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
  • Build organizational maps of customer deployments to expand relationships and impact
  • Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
  • Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
  • Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
  • Collaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoption

Qualifications

  • 5 or more years of SaaS experience in account management, renewals, or expansion sales
  • Track record of exceeding revenue targets through renewals and upsells, with quota-carrying experience required
  • Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
  • Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
  • High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships
  • Highly organized and data-driven with strong pipeline discipline and attention to detail
  • Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
  • High integrity and long-term orientation, motivated by customer success and sustainable revenue growth
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Profound

Optimize Your Brand's Visibility in AI Search

Profound helps brands gain visibility in AI-generated answers, optimize their presence in LLM-based answer engines, and stay competitive in the zero-click world.

AI VisibilityAnswer Engine OptimizationGenerative SEOAI Search OptimizationLLM optimization
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