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AI Associate - m/f/d

Langdock· CEO Office
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Berlin€65k - €80kFull-timePosted 3w ago

About the role

Full-time 12-month program in Berlin focusing on understanding AI beyond usage, starting in customer support to learn platform, models, and infrastructure, with potential for permanent placement across business functions.

Responsibilities

  • Front-line customer support. Spend most of your day in the queue, handling customer tickets end-to-end across model behavior, API integrations, enterprise compliance, billing, and access control.
  • Investigate what is happening under the hood. Reproduce issues, compare model behavior, read logs and API responses, and separate model issues from system issues.
  • Explain AI to users in plain language, covering non-determinism, model limits, context handling, latency, and model choice.
  • Take on cross-team sidequests such as inbound sales calls, customer workshops, documentation, or internal automation.
  • Escalate to engineering and product by flagging recurring friction, documenting edge cases with reproduction steps, and reporting bugs.
  • Improve support with AI by proposing improvements to workflows and building internal AI tooling.

Qualifications

  • Availability to start full-time and work 100% on-site at Berlin office for 12 months.
  • A work permit for Germany.
  • Technical or analytical grounding; studies or hands-on experience in Computer Science, Data Engineering, or related field are a plus but not required; curiosity about AI and cloud systems.

Skills

Required:Customer supportProblem solving / debuggingClear communication in English

Benefits

  • Lunch and dinner catered in the office.
  • Gym membership and coaching resources.
  • Compensation is €65K – €80K with equity offered.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Langdock

The all-in-one AI platform for your company.

Langdock is the enterprise-ready platform to roll out AI to all of your employees. Plus, enabling your developers to build and deploy the most custom AI workflows.

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