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Technical Support Engineer, Zero Trust

Cloudflare· Customer Support
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Hybrid (Singapore), Hybrid (Tokyo)In-OfficePosted 3w ago

About the role

Technical Support Engineer role focusing on Cloudflare’s Zero Trust platform (Access, Gateway, Teams) for enterprise customers, providing advanced technical support, troubleshooting, documentation, and collaboration with Product/Engineering/Security to drive customer success and product improvements. In-office role with available locations in Singapore or Tokyo.

Responsibilities

  • Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway, and Teams.
  • Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.
  • Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.
  • Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
  • Partner with Cloudflare’s Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
  • Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
  • Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools.

Qualifications

  • You have a minimum of 4 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.
  • Hands-on experience with identity and access management (IAM) systems, such as Okta, Ping Identity, or Azure Active Directory.
  • Strong knowledge of authentication protocols (SAML, OIDC, LDAP) and secure web gateway technologies.
  • Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing.
  • Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations.
  • Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).
  • Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP.
  • You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).

Skills

Required:Advanced troubleshootingCustomer communicationIdentity and access management (IAM)Authentication protocolsNetworking fundamentalsCloud platforms
Nice to have:Database experienceSecurity incident response
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

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