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Customer Solutions Engineer

Cloudflare· Sales
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Bengalurufull-timePosted 3w ago

About the role

Customer-facing technical role providing onboarding, guidance, and enablement to Cloudflare customers; focuses on post-sale onboarding, technical advisory, and scalable customer enablement within Cloudflare’s Center of Excellence.

Responsibilities

  • Own the end-to-end technical onboarding experience for assigned customers post-provision, including structured onboarding calls and configuration of initial Cloudflare settings (DNS, SSL/TLS, WAF, Zero Trust) and validating live traffic; escalate as needed.
  • Guide customers through Cloudflare configuration steps for DNS, SSL/TLS, CDN, Application Security, Zero Trust/SASE, Network Services, and other products; communicate options and best practices.
  • Deliver standardized guidance sessions, technical walkthroughs, workshops, bootcamps, 1:1 and 1:many technical engagements covering best practices, migration procedures, and post-deployment administration.
  • Produce and maintain technical artifacts (call summaries, action trackers, onboarding plans, runbooks, handoff materials) and keep internal systems updated.
  • Coordinate with internal teams (Customer Engineering, Support, Product, Engineering, Account) to route complex issues and maintain continuity of outcomes; manage escalations.
  • Contribute to templates, guides, knowledge articles, automation scripts, AI-assisted workflows, and process improvements for onboarding and customer engineering activities.
  • Maintain working knowledge across Cloudflare product foundations (App Security, CDN, Zero Trust, Network Services); stay current on product releases and certifications; leverage AI tools to enhance workflows.

Qualifications

  • 5-12 years of experience in a customer-facing technical role (e.g., Customer Engineer, Technical Support, Implementation Engineer, Onboarding Engineer, Sales/Systems Engineer, Technical Account Manager, NOC/SOC analyst) or equivalent hands-on deployments.
  • Working knowledge of Cloudflare foundations: Application Security, CDN, Zero Trust/SASE, Network Services.
  • Strong networking fundamentals: DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, BGP.
  • Web security basics: OWASP, WAF rules, OAuth, SAML, MFA, Zero Trust principles.
  • Hands-on experience with Cloudflare Dashboard; comfort with Terraform, API configurations, or Okta/Azure AD/SAML/OIDC integrations.
  • Observability: ability to read Security Events, Logs, cURL outputs, HAR files; understanding 5xx/4xx post-onboarding issues.
  • Scripting and APIs: ability to read and debug REST APIs; basic Python and Bash.

Skills

Required:Customer onboarding and deployment readinessCloudflare product configurationTechnical guidance and enablementDocumentation and engagement hygieneCross-functional coordinationLanguage
Nice to have:Automation & AI toolingIaC & CI/CD familiarity

Benefits

  • Not specified in the description
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

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