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Customer Experience Manager - Hebrew Speaking

Cloudflare· Customer Renewals
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Hybrid (Lisbon or London)€50k - €69kfull-timePosted 3w ago

About the role

Hybrid role at Cloudflare focused on leading the post-sale customer journey from onboarding to renewal, with a focus on retention, renewals, upsells, and AI-driven optimization.

Responsibilities

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Be a Trusted Advisor to customers by helping them adopt Cloudflare products and services to meet their needs and ensure success.
  • Plan and execute long-term Success Plans with large customers to facilitate retention and growth via product and new business unit expansion.
  • Maintain a deep understanding of solutions and present relevant features to customers based on their business needs.
  • Own or participate in customer touchpoints such as Business Value Justification meetings, Business Reviews, and Renewal Meetings, with Executive Business Reviews.
  • Demonstrate how customer engagement impacts revenue growth and adoption of Cloudflare solutions.
  • Own and drive renewal including maintaining and reporting an accurate weekly forecast.
  • Negotiate and execute renewal contracts aligned with customer objectives; design renewals for win-win outcomes.
  • Analyze data to identify selling opportunities and leverage tools for value.
  • Drive alignment with Sales for forecasting, planning, and targets.
  • Develop and maintain long-term relationships with stakeholders; collaborate cross-functionally to resolve business issues and achieve goals.
  • Manage customer feedback and product needs by submitting feature requests to internal teams.
  • Prioritize multiple deals effectively.

Qualifications

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
  • Fluency in Hebrew.
  • 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
  • Bachelor's degree and/or other professional qualifications.
  • Direct experience in commercial sales, negotiation, and deal closure.
  • Strong understanding of or willingness to learn about computer networking and how the Internet works; network security a plus.
  • Ability to manage and prioritize competing portfolio demands and align resources with high-impact goals.
  • Expertise in SaaS retention and value-driven sales processes; excellent problem-solving skills.

Skills

Required:Customer Success / Account ManagementNegotiation and deal closureData analysis for opportunity identification
Nice to have:AI and workflow automation

Benefits

  • Equity participation in Cloudflare’s equity plan.
  • Incentive compensation under Cloudflare’s Sales Compensation Plan (eligible role).
  • Hybrid work arrangement (Lisbon or London) as indicated.
  • Compensation for Portugal-based hires: estimated €50,000 - €69,000 annual base, with on-target incentives included.
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

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