← All roles

Presales Customer Engineer

Cloudflare· Solution Engineering
Apply on company site
Hybrid (Sydney, Australia)full-timePosted 3w ago

About the role

Hybrid role at Cloudflare focused on technical go-to-market, acting as a trusted technical advisor and primary architect of the customer journey from pre-sales validation through onboarding, deployment, and expansion.

Responsibilities

  • Technical Validation: Lead technical deep-dive discovery with Account Executives, map customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures, define PoCs/Technical Validations, deliver tailored presentations and demonstrations, address objections and security/compliance questions, determine deployment strategy for proposals.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation without executing it, design migration/onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning), lead customer engineering teams through configuration best practices, monitor health and enable rapid time-to-value.
  • Commercial Accountability & Expansion: Carry a variable quota for new business and/or account growth, drive platform adoption, identify cross-sell/up-sell opportunities, lead QBRs translating capabilities to ROI for executives.
  • Trusted Advisory: Maintain ongoing relationships through lifecycle, provide architecture/AI control layer guidance, identify risks early with remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents/LLMs to automate routine tasks and free time for strategic advisory.
  • Education & Enablement: Collaborate with Enablement Team to create and govern technical resources, SOPs, and best practices.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, Forward Deployed Engineer)
  • Architectural mindset to white-board and design complex enterprise networks and security architectures
  • Consultative & advisory skills to translate technical concepts to business outcomes for engineers and C-level
  • Commercial mindset with experience in quota-carrying/revenue-aligned roles and SaaS metrics
  • Strong communication and stakeholder management to bridge technical and executive audiences
  • Technical breadth in at least four areas including: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Zero Trust, SASE), Performance (caching, HTTP/2, TLS), AI proficiency, Coding/Scripting (Python, JS, Bash, Lua, Go), Developer Platform Fluency (REST/GraphQL, APIs, SDKs, IaC, CI/CD, observability)

Skills

Required:Technical Validation planningArchitecture design and modelingExecutive-level communicationQuota/carrying revenueAI and workflow automationScripting languages
Nice to have:Developer platform fluency

Benefits

  • Not specified in description
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

NetworkingSecurityPerformanceDeveloper PlatformAI
Company profileWebsite

More open roles at Cloudflare