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Principal Customer Engineer, Central Majors - Toronto Canada

Cloudflare· Solution Engineering
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Hybrid (Toronto, Canada)Full-timePosted 3w ago

About the role

Hybrid role in Toronto for a Principal Customer Engineer who serves as a trusted technical advisor and primary architect of the customer journey, bridging technical strategy with business value across pre-sales validation, onboarding, deployment architecture, and lifecycle expansion.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures, define PoCs and technical evaluation plans, deliver tailored presentations and demonstrations, address objections, and determine deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation as the primary executive contact, design migration/onboarding blueprints, lead customer engineering teams through configuration best practices, monitor health and telemetry to ensure rapid time-to-value.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and account growth, drive platform adoption, retain revenue, identify cross-sell/up-sell opportunities, lead QBRs translating capabilities to ROI for executives.
  • Trusted Advisory: maintain deep relationships with stakeholders through onboarding, maturity, renewal, and expansion; advise on architecture, AI control layers, security posture, and deployment confidence; identify risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents/LLMs to automate routine tasks (RFP responses, provisioning, telemetry, documentation) to focus on strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create and govern technical resources, SOPs, best practices, and guides to raise technical baseline.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer) with varying years based on level.
  • Architectural mindset with ability to white-board and design complex enterprise network and security architectures.
  • Strong consultative/advisory skills to translate technical concepts into business outcomes for engineers and C-level executives.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles and understanding of SaaS metrics and enterprise sales cycles.
  • Excellent communication and stakeholder management skills to bridge technical details and high-level business strategy.
  • Technical breadth with depth in at least four areas: Internet fundamentals; Security (WAF, Bot Management, Firewalls, Zero Trust, SASE); Performance; AI Proficiency; Coding/Scripting (Python, JavaScript, Bash, Lua, Go); Developer Platform Fluency (REST/GraphQL, SDKs, CI/CD, IaC).

Skills

Required:Technical deep-dive discoverySolution architecture for enterprise networks and securityExecutive-level stakeholder managementQuasi-sales / quota-carrying mindsetProgramming/scriptingDeveloper platform fluency
Nice to have:AI-enabled workflow automation

Benefits

  • Competitive base salary with variable compensation tied to full-lifecycle commercial targets.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cloudflare

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