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Senior Customer Engineer, Central Territory - Toronto, Canada

Cloudflare· Solution Engineering
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Hybrid (Toronto, Canada)Full-timePosted 3w ago

About the role

Senior Customer Engineer (CE) responsible for technical go-to-market leadership, guiding enterprise customers from pre-sales validation through onboarding, deployment architecture, and lifecycle expansion. Quota-carrying adviser leveraging AI-augmented workflows to deliver measurable business outcomes across the customer journey.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, capture business requirements, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/Technical Validations; deliver tailored presentations, diagrams, and demonstrations; address objections and security questions; determine deployment strategy within proposals.
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation (not executing); design migration/onboarding blueprints; lead customer engineering teams through configuration best practices; monitor health and risk; collaborate with AEs for discovery, demos, onboarding, health, risk, and expansion.
  • Commercial Accountability & Expansion: carry a variable quota tied to new business and/or account growth; ensure platform adoption and revenue retention; identify cross-sell/up-sell opportunities; lead QBRs.
  • Trusted Advisory: maintain long-term relationships with key stakeholders; provide guidance on architecture, AI controls, security posture, and deployment confidence; identify risks early with remediation strategies.
  • AI Orchestration & Workflow Automation: use AI agents/LLMs to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: collaborate with Enablement Team to create/maintain technical resources; educate internal teams and customers on SOPs, best practices, and technical guides.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer)
  • Architectural mindset to white-board and design complex enterprise networks and security architectures
  • Strong consultative/advisory skills with ability to translate technical concepts to business outcomes for engineers and executives
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles, SaaS metrics, and enterprise sales cycles
  • Excellent communication and stakeholder management skills, bridging technical details with C-suite strategy
  • Technical breadth across at least four domains: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Zero Trust, SASE), Performance (caching, HTTP/2, TLS 1.3), AI proficiency, Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform/CI-CD/observability
  • Strongly preferred: Technical enablement, AI/RAG knowledge, regulatory knowledge (PCI DSS, HIPAA, SOC 2), hyperscaler/digital-native background

Skills

Required:Technical ValidationCustomer Adoption & Value RealizationCommercial Accountability & ExpansionTrusted AdvisoryEducation & Enablement
Nice to have:AI Orchestration & Workflow Automation

Benefits

  • Competitive base salary
  • Variable compensation tied to commercial targets
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Cloudflare

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