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Principal Customer Engineer -Majors, France

Cloudflare· Solution Engineering
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Hybrid (Paris)€112k - €176kFull-timePosted 3w ago

About the role

Hybrid role in Paris as a Principal Customer Engineer focused on being a trusted technical advisor and primary architect of the customer journey, bridging technical strategy and business value across pre-sales validation, onboarding, deployment architecture, and lifecycle expansion.

Responsibilities

  • Technical Validation: lead technical deep-dive discovery, map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/Technical Validation plans; deliver tailored presentations and demos; address objections; determine deployment strategy (Customer, Partner, or Cloudflare Professional Services).
  • Customer Adoption & Value Realization: oversee technical onboarding and implementation as primary executive contact; design migration and onboarding blueprints; lead customer engineering teams through configuration best practices; monitor health, risk, and expansion strategy.
  • Commercial Accountability & Expansion: carry a variable quota linked to new business and/or account growth; ensure platform adoption and identify cross-sell/up-sell opportunities; lead QBRs with C-level executives.
  • Trusted Advisory: maintain deep relationships across lifecycle; advise on architecture, AI control layers, security posture, and deployment confidence; identify deployment risks and remediation strategies.
  • AI Orchestration & Workflow Automation: leverage AI agents/LLMs to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation).
  • Education & Enablement: collaborate with Enablement Team to design and govern technical resources; develop SOPs, architectural guides, and technical guides.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer).
  • Architectural mindset to white-board and articulate complex enterprise network and security architectures.
  • Consultative & advisory skills to translate technical concepts into business outcomes for engineers and executives.
  • Commercial mindset with experience in quota-carrying or revenue-aligned roles; understanding of SaaS metrics and enterprise sales cycles.
  • Excellent communication and stakeholder management; ability to bridge detailed implementation with C-suite strategy.
  • Technical breadth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency.
  • Strongly preferred: technical enablement, applied AI knowledge (LLM orchestration, RAG), regulatory knowledge (PCI DSS, HIPAA, SOC 2), hyperscaler/digital native background.

Skills

Required:Technical ValidationArchitectural Design & CommunicationCommercial & Quota Management

Benefits

  • Competitive compensation package; equity and performance-based incentives may apply.
  • Healthcare and retirement benefits typical to Cloudflare offerings (not explicitly listed in the description but inferred as standard).
  • Hybrid/remote-friendly work arrangement and travel opportunities.
  • Professional development and enablement programs.
  • Diversity and inclusion initiatives and employee wellbeing programs.
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Cloudflare

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