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Senior Customer Engineer SLED TX (Austin, Dallas or Houston)

Cloudflare· Solution Engineering
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Hybrid (TX)$231k - $275kfull-timePosted 3w ago

About the role

Senior Customer Engineer focusing on SLED (State, Local, and Education) and Local Government sectors in Texas, operating as a quota-carrying technical advisor to drive adoption, value realization, and expansion across Cloudflare’s Security, Networking, and Developer Platforms.

Responsibilities

  • Technical Validation: lead technical discovery, design bespoke architectures, and deliver demos/PoCs for public sector procurement and compliance across Cloudflare’s portfolio.
  • Customer Adoption & Value Realization: oversee onboarding/implementation, own discovery, demos, onboarding, technical health, risk, and expansion strategy; monitor customer health and telemetry to ensure time-to-value and resolve municipal/educational IT bottlenecks.
  • Commercial Accountability & Expansion: carry a variable quota for new business and/or account growth; lead QBRs to translate platform capabilities into ROI for executives; ensure deep platform adoption and identify cross-sell/up-sell opportunities.
  • Trusted Advisory: maintain continuous relationships with key stakeholders from onboarding through renewal and expansion.
  • AI Orchestration & Workflow Automation: leverage AI agents to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring) to focus on strategic advisory.

Qualifications

  • Public Sector Expertise: experience with SLED/Local Government/State or Municipal agencies, understanding of public sector buying cycles and governance requirements.
  • Experience: in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer).
  • Technical Acumen: broad expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • Commercial Mindset: experience in quota-carrying or revenue-aligned roles with SaaS metrics and public sector sales cycles.
  • Communication: strong presentation and stakeholder management skills, bridging technical details and C-suite strategy.

Skills

Required:Public Sector Sales/Engineering CollaborationTechnical Architecture & Demonstrations

Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off
  • Parental, pregnancy health, medical, and bereavement leave
Last updated Sep 30, 2026. Interested? Apply on the company site.

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