← All roles

Senior Customer Engineer, Named - Toronto Canada

Cloudflare· Solution Engineering
Apply on company site
Hybrid (Toronto, Canada)full-timePosted 3w ago

About the role

Hybrid role in Toronto, Canada. The Senior Customer Engineer (CE) acts as a trusted technical advisor and primary architect of the customer journey, driving technical go-to-market efforts, onboarding, deployment architecture, and ongoing value realization for enterprise customers within Cloudflare’s GTM framework.

Responsibilities

  • Technical Validation: Lead technical deep-dive discovery with Account Executives; map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures; define PoCs/technical validation plans; deliver tailored presentations, diagrams, and demonstrations; address objections and security/compliance questions; determine suitable deployment strategy as part of proposals.
  • Customer Adoption & Value Realization: Oversee technical onboarding and implementation (not performing the implementation); design migration/onboarding blueprints (e.g., DNS migrations, Zero Trust rollouts, WAF tuning); lead customer engineering teams through configuration best practices; monitor health, risk, and expansion strategy with AEs.
  • Commercial Accountability & Expansion: Maintain a variable quota tied to new business and/or ongoing account growth; ensure platform adoption and revenue retention; identify cross-sell/up-sell opportunities; lead QBRs translating platform value to ROI for executives.
  • Trusted Advisory: Maintain continuous relationships with stakeholders; advise on architecture, AI control layers, security posture, and deployment confidence; identify risks and provide remediation strategies.
  • AI Orchestration & Workflow Automation: Use AI agents, LLMs, and internal platforms to automate routine tasks (RFP responses, sandbox provisioning, telemetry monitoring, documentation) to focus on strategic advisory.
  • Education & Enablement: Collaborate with Enablement Team to create and govern technical resources; document SOPs, best practices, and technical guides to raise the technical baseline.

Qualifications

  • Experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, Forward Deployed Engineer)
  • Architectural mindset for designing enterprise network and security architectures
  • Consultative & advisory skills with ability to translate technical concepts to business outcomes
  • Commercial mindset with experience in quota-carrying/revenue-aligned roles and SaaS metrics
  • Strong communication and stakeholder management skills across technical and C-suite audiences
  • Technical breadth across at least four domains: Internet fundamentals, Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE), Performance (speed, latency, caching, HTTP/2, TLS 1.3), AI proficiency, Coding/Scripting (Python, JS, Bash, Lua, Go), Developer Platform Fluency (REST/GraphQL, SDKs, webhooks, IaC, CI/CD, observability)

Skills

Required:Technical validation and solution designCustomer adoption & onboarding designCommercial/quota-driven selling
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Cloudflare

Connect, protect, and build everywhere | Cloudflare

Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.

NetworkingSecurityPerformanceDeveloper PlatformAI
Company profileWebsite

More open roles at Cloudflare