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Enterprise Customer Success Manager

Benepass· Operations
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U.S Remote$125k - $145k + equity + bonusFull-timePosted 3w ago

About the role

Enterprise Customer Success Manager responsible for 15–20 high-value enterprise accounts, driving customer outcomes, retention, expansion, and executive alignment across a strategic book of business within Benepass.

Responsibilities

  • Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle, from onboarding to renewal and expansion
  • Build multi-threaded relationships across customer organizations, including executive sponsors, People/HR, Finance, and administrators, and drive adoption through strategic enablement and best-practice guidance
  • Develop and execute account plans, success plans, and renewal and expansion strategies in close partnership with Sales
  • Monitor customer health, renewal risk, and value realization; proactively lead mitigation plans for at-risk accounts
  • Serve as the voice of the enterprise customer by synthesizing feedback, business needs, and market insights for Product and Engineering
  • Create and iterate on repeatable enterprise Customer Success playbooks, executive business review content, and internal processes that scale

Qualifications

  • 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred
  • Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
  • Proven success in quota driven roles, with a focus on retention and expansion
  • Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
  • Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
  • Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
  • Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering

Skills

Required:Account managementStrategic account planningStakeholder managementData analysis

Benefits

  • 95% coverage of medical, dental, and vision
  • $250 WFH setup (one time)
  • $500/year Learning & Development Benefit
  • $150/month cell phone + internet
  • $100/month Wellness
  • $100/month Co-working and Commuter Benefit
  • Several team onsites a year
  • Flexible PTO
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Benepass

Fintech for corporate compensation

Benepass consolidates corporate benefits onto a single card, powered by our in-house fintech payments stack We help companies take care of their employees through tax-advantaged benefits (e.g. FSA/HSA, dependent care, commuter) and company-funded stipends (e.g. wellness, WFH, professional development) all on a single card + mobile app. With Benepass, HR teams can centralize all ancillary benefits and perks in the same place and make them a no-brainer for employees to use and engage with.

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