Senior Partner Success Manager
U.S Remote$125k - $145k + equity + bonusFull-timePosted 3w ago
About the role
Senior post-sale owner for Benepass’s strategic partner ecosystem, responsible for partner success, implementation, and growth, with scalable onboarding, enablement, and cross-functional collaboration to ensure high-quality partner outcomes.
Responsibilities
- Own a portfolio of strategic partners and build trusted relationships with their key stakeholders.
- Develop partner success plans, communication cadences, regular check-ins, and business reviews.
- Understand each partner’s business model, client base, goals, and operating needs.
- Serve as the senior point of contact for partner questions, escalations, planning, and ongoing collaboration.
- Identify opportunities to deepen relationships and increase the value Benepass provides to each partner.
- Own the partner implementation experience from initial handoff through launch and ongoing optimization.
- Define best practices for onboarding different partnership models, including health plans, digital health companies, benefits administrators, TPAs, HRIS platforms, and others
- Develop repeatable implementation frameworks, onboarding plans, project templates, checklists, timelines, and readiness criteria.
- Create partner-facing and internal enablement materials that clarify roles, responsibilities, milestones, processes, and escalation paths.
- Establish scalable workflows for partner onboarding, client introductions, implementation support, and post-launch engagement.
- Identify opportunities to standardize, automate, and improve partner onboarding without losing a high-touch experience.
- Coordinate cross-functional implementation workstreams and ensure commitments, risks, dependencies, and decisions are clearly documented.
- Continuously evaluate onboarding performance and refine processes based on partner feedback, client outcomes, and internal learnings.
- Develop and deliver partner training, webinars, workshops, office hours, and other enablement programs.
- Ensure partners understand Benepass’s products, ideal customer profile, implementation process, and value proposition.
- Support smooth handoffs between partner, Sales, Implementation, and Customer Success teams.
- Monitor partner and referred-client performance, including activation, utilization, engagement, retention, satisfaction, and expansion opportunities.
- Conduct regular performance reviews with partners and translate data into clear recommendations and action plans.
- Identify risks early and coordinate timely resolution of partner or client issues.
- Partner with Customer Success to ensure partner-referred clients achieve strong adoption and long-term value.
- Identify opportunities to expand partnerships through additional clients, products, geographies, or benefit programs.
- Act as the voice of the partner internally, surfacing recurring needs, operational issues, product feedback, and market opportunities.
- Influence Product, Operations, Support, and Implementation priorities based on partner and client insights.
- Build and maintain partner playbooks, standard operating procedures, reporting, and documentation.
- Establish clear ownership and communication across teams involved in partner relationships.
- Maintain accurate partner activity, health, opportunities, commitments, and next steps in Benepass’s CRM and internal systems.
- Help shape the operating model and best practices for Benepass’s growing partner ecosystem.
Qualifications
- 5+ years of experience in partnerships, customer success, account management, channel management, implementation, or a similar client-facing role.
- Experience in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related industry.
- Demonstrated success managing strategic external relationships and senior stakeholders.
- Strong experience leading implementations, onboarding programs, or complex cross-functional projects.
- A track record of creating scalable processes, playbooks, templates, and operating practices.
- Commercial orientation, including the ability to identify and support expansion opportunities while maintaining partner trust.
- Comfort using data to assess account health, identify trends, and recommend actions.
- Excellent written and verbal communication skills, including the ability to facilitate executive-level conversations.
- Strong organization, judgment, follow-through, and attention to detail.
- Ability to operate independently, influence without authority, and bring structure to an evolving environment.
Skills
Required:Partnership managementProgram design and onboardingCross-functional collaboration
Benefits
- 95% coverage of medical, dental, and vision
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- Several team onsites a year
- Flexible PTO
Last updated Oct 15, 2026. Interested? Apply on the company site.
About Benepass
Fintech for corporate compensation
Benepass consolidates corporate benefits onto a single card, powered by our in-house fintech payments stack We help companies take care of their employees through tax-advantaged benefits (e.g. FSA/HSA, dependent care, commuter) and company-funded stipends (e.g. wellness, WFH, professional development) all on a single card + mobile app. With Benepass, HR teams can centralize all ancillary benefits and perks in the same place and make them a no-brainer for employees to use and engage with.
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