Chargeback Specialist
About the role
Entry-level chargeback specialist on the Payments Risk Management Team responsible for dispute management, evidence collection, and monitoring to protect revenue and support merchants in a hybrid remote/on-site role based in Lehi, UT.
Responsibilities
- Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
- Evidence Collection: Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
- Process Management: Own the timely submission of responses to maximize the success rate of assigned disputes.
- Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
- Funds Oversight: Oversee the collection and return of disputed funds while maintaining accurate financial records.
- Fraud Monitoring Support: Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.
Qualifications
- Exceptional Organization: Ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
- Unwavering Attention to Detail: Keen eye for detail to ensure all case reviews and evidence submissions are error-free.
- Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
- Analytical Mindset: Proven ability to investigate information and formulate effective solutions to problems.
- Eagerness to Learn: Self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
Skills
About Weave
Customer communication and payments platform.
As the pace of innovation continues, it is growing more difficult to see the value of technology. Often meaningful information is inaccessible at the time it would be most beneficial. Weave threads together data, software and communication platforms to build stronger relationships at the point of contact by making valuable information instantly available in simple and intuitive formats. This delivers improved productivity, better collaboration and greater insights making it easier to meet the needs of patients and to build better business and clinical outcomes.
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