Director of Revenue Operations
About the role
Strategic and analytical leader responsible for planning, forecasting, and reporting for Post-Sales teams (Onboarding and Customer Success), managing a small analytics team, and partnering cross-functionally to drive operational excellence and growth.
Responsibilities
- Establish scalable processes, systems, and operating models across Onboarding, Customer Success, and Customer Education to boost efficiency, retention, and growth.
- Build KPIs, reporting dashboards, and forecasting models to track account health, implementation speed, throughput, and capacity targets.
- Analyze customer touchpoints, handoffs, and technical workflows to eliminate bottlenecks and accelerate time-to-value.
- Direct organizational design, headcount models, role definitions, and resource allocation across the post-sale ecosystem.
- Partner with Product, Sales Ops, BI, HR, and Finance to align cross-departmental priorities and execute key change initiatives.
- Evaluate and implement RevOps technology, AI automation, and team incentive programs that drive productivity and align with business objectives.
Qualifications
- 10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization
- Bachelor's degree from an accredited college or university (MBA preferred)
- Proven track record of developing and executing successful planning, forecasting, and reporting strategies
- Strong leadership and communication skills, with the ability to work effectively with executives, senior leaders, analysts, and cross-functional teams
- Experience with performance metrics, reporting, and CRM tools (Salesforce preferred)
- Ability to analyze and diagnose bottlenecks in processes and systems to improve operational efficiency
- Strategic thinker with a hands-on approach to coaching and mentoring
- Comfortable working in a fast-paced, high-growth environment
Skills
About Weave
Customer communication and payments platform.
As the pace of innovation continues, it is growing more difficult to see the value of technology. Often meaningful information is inaccessible at the time it would be most beneficial. Weave threads together data, software and communication platforms to build stronger relationships at the point of contact by making valuable information instantly available in simple and intuitive formats. This delivers improved productivity, better collaboration and greater insights making it easier to meet the needs of patients and to build better business and clinical outcomes.
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