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PSC Manager - San Francisco, CA

Natera· Phlebotomy Solutions
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San Francisco, CAfull-timePosted 3w ago

About the role

Phlebotomist-focused PSC Manager responsible for overseeing the phlebotomy program at the designated patient service center, ensuring specimen collection quality, compliance, and program operations, with potential supervision of other phlebotomists and travel to support volume growth.

Responsibilities

  • Verifies test requisitions by comparing information with orders and requisition documentation; reports discrepancies to product management leadership.
  • Verifies patient by reading patient identification.
  • Obtains blood specimens by performing venipunctures and finger sticks.
  • Maintains specimen integrity by aseptic technique and observing isolation procedures.
  • Tracks collected specimens by initialing, dating, and noting times of collection; maintains daily tallies in Natera system.
  • Maintains quality results by following procedures and testing schedule; logs quality-control results; reports KPIs biweekly to product management leadership.
  • Maintains safe, secure, and healthy work environment; complies with legal regulations.
  • Resolves unusual test orders by contacting appropriate medical staff and relaying unresolved orders to originator; notifies internal Natera team of unresolved orders.
  • Updates job knowledge through educational opportunities and professional involvement.
  • Accepts ownership to add value and explore new requests within phlebotomy program.
  • Completes HIPAA/PHI privacy, policy compliance, and security training within 30 days of hire.
  • Works with PHI and access to systems/technology to perform duties.
  • Reports SPI, CAPA, or NCR issues to product management leadership.
  • Assists with managing phlebotomy equipment and PSC operations; may require lifting up to 50 pounds.
  • May require reimbursable travel for stocking supplies; onboarding/training of phlebotomists to support volume increases.
  • Assists with managing PSC vendors and phlebotomy program management (distribution/claims of blood draws, customer feedback, escalations, scheduling, communication).
  • Maintains general phlebotomy knowledge for PSC location per state regulations.
  • Maintains current status on Natera training requirements.

Qualifications

  • Minimum of 5 years of phlebotomy experience
  • 5+ years high-level customer care experience; managing/supervising phlebotomy operations and teams preferred
  • BS/BA degree (preferred)
  • High School Diploma (or equivalent) required
  • Phlebotomy Certification (or equivalent) preferred, except where regulatory requirements mandate otherwise by state
  • Previous financial and budgetary experience preferred
  • Bilingual language skills preferred

Skills

Required:Professional standards and compliancePhlebotomy knowledgeCommunication
Nice to have:Team leadership
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Natera

A global leader in cfDNA testing

Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.

oncologywomen's healthorgan healthcell-free DNA
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