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Technical Account Manager

Benchling· Customer Experience
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Hybrid (Boston, MA)$93k - $125.8kFull-timePosted 3w ago

About the role

Benchling is building an AI-enabled biotech platform; the Technical Account Manager (TAM) supports enterprise life science accounts post-go-live, owning a book of business, coordinating with Success Packages, and driving Optimization Services to ensure customer adoption and satisfaction.

Responsibilities

  • Develop and maintain deep relationships with customers (scientists, heads of research, IT managers, and other stakeholders).
  • Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight
  • Proactively partner with customers, CX stakeholders and sales to optimize Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
  • Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
  • Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators
  • Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
  • Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators

Qualifications

  • 2+ Years active Benchling experience required – hands-on familiarity and ability to independently lead customer-facing Benchling engagements.
  • BS or MS in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field
  • Experience in a lab or research setting; ability to empathize with scientists and understand scientific concepts
  • Skilled in internal business systems and project management tools (LucidChart, Smartsheets, Jira, Certinia, etc.)
  • Strong written and verbal communication; effective presenter with diverse stakeholders
  • Autonomous and proactive; strong self-starter in a high-growth environment
  • Curious, creative, and tenacious; customer advocate who helps solve problems and onboard customers

Skills

Required:Benchling product proficiencyRelationship managementProject managementCommunication

Benefits

  • Equity
  • Health, dental, vision
  • 401(k) + employer match
  • Wellness
  • Commuter benefits
  • Other comprehensive benefits for full-time U.S. employees
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

BioresearchBioprocessIn VivoConnectGene therapyCell therapyAntibodies and proteinsRNA therapeutics
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