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Technology Operations Engineer

Benchling· Engineering
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Hybrid (Boston, MA)$80.8k - $109.3k + equityFull-timePosted 3w ago

About the role

Technology Operations Engineer serving as the primary on-site resource for Benchling's Boston office, providing end-to-end IT support, IT asset management, SaaS administration, onboarding, and cross-functional collaboration to improve TechOps services for a globally distributed workforce.

Responsibilities

  • Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich
  • Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices
  • Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
  • Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
  • Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
  • Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable
  • Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
  • Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
  • Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations
  • Develop and maintain Technology Operations documentation

Qualifications

  • 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
  • 3+ years experience working in a heavily SaaS-based environment
  • Experience owning or meaningfully contributing to IT asset management, including inventory, procurement, and device lifecycle
  • Comfortable operating as the sole or primary on-site technology resource for a location, with the judgment to know when to escalate
  • Willingness to occasionally flex working hours to provide backup coverage for EMEA-based colleagues
  • Excellent communication skills and customer service attitude
  • Experience with IAM platforms, specifically Okta or similar
  • Experience with ITSM, specifically Jira Service Management or any Helpdesk ticketing system
  • Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, and WorkspaceONE
  • Experience with video conferencing and AV systems
  • Experience with network troubleshooting
  • You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with
  • You know that the internet is a scary place, understand security concepts, and can put them into action to protect us and our users
  • You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better. Requirements can vary depending on leveling and scope

Skills

Required:Helpdesk supportIT Asset Management (ITAM)SaaS administrationIAM platformsITSM / Helpdesk toolingEndpoint managementVideo conferencing & AV

Benefits

  • Full-time U.S. benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more
Last updated Oct 1, 2026. Interested? Apply on the company site.
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About Benchling

Cloud-based platform for biotech R&D | Benchling

Benchling is a cloud-based platform for biotechnology research and development and the only biology-first platform for scientific data, collaboration, and insights.

BioresearchBioprocessIn VivoConnectGene therapyCell therapyAntibodies and proteinsRNA therapeutics
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