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Senior Customer Success / Account Executive (Founding Scale role)

Cursor· SpaceXAI / Scale team
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Hybrid (Not specified)Full-timePosted 3w ago

About the role

Founding seat on the SpaceXAI Scale team responsible for defining and managing how SpaceXAI partners with thousands of customers. Focused on retention, consumption, and programmatic coverage across a portfolio of named accounts, shared pool accounts, and scalable programs.

Responsibilities

  • Own retention and consumption for ~100 named accounts, helping them get value from Grok Build, Grok Bot, and the SpaceXAI stack, and partnering with Account Executives on renewals and expansion
  • Cover a shared pool of accounts alongside the team, stepping in where usage, risk, or opportunity calls for it
  • Build repeatable programs (workshops, office hours, onboarding, campaigns) that scale across the whole portfolio
  • Lead conversations with engineers, business teams, and executives about how AI changes the way they work
  • Use account health, usage data, and AI agents to decide where your time matters most
  • Bring the customer's voice back to Product and Engineering and help shape what we build

Qualifications

  • You've helped build a scaled or digital customer motion from the ground up, or been an early member of a team that defined how it works
  • You've managed a large book of accounts in a post-sales role and can point to the impact, like growing usage, protecting revenue, or being recognized as a top performer
  • You come from SaaS, developer tools, AI, or a closely related space
  • You're technical enough to earn credibility with engineering teams, and just as comfortable with business users and executives
  • You know when to go deep on one account and when to solve a problem once for a hundred
  • You've built playbooks or tools other people rely on
  • You use AI in your own work every day
Last updated Oct 15, 2026. Interested? Apply on the company site.
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