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Tech Lead and Manager (TLM), Production Engineering

Ramp· Engineering
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Hybrid (New York, NY (HQ)), Hybrid (San Francisco, CA), Hybrid (Remote (US))$240k - $330kFull-timePosted 3w ago

About the role

Production Engineers at Ramp are full software engineers who specialize in infrastructure, owning systems end-to-end and driving technical outcomes. The Tech Lead & Manager leads a team while remaining hands-on, setting direction, mentoring engineers, and delivering consequential infrastructure changes at scale.

Responsibilities

  • Build, coach, and grow a high-performing team. Create clarity, give direct feedback, mentor engineers, and help each person expand their technical judgment, ownership, and leadership.
  • Set technical direction for your team’s domain. Identify the highest-leverage problems, define a path forward, bring the right people along, and stay engaged with the team until the work is delivered.
  • Build and operate critical infrastructure across Ramp's compute, storage, messaging, and observability stack — owning the systems that handle real financial transactions at scale.
  • Drive architectural change — propose solutions, coordinate across engineering, and stay in until resolved.
  • Partner with product teams at the design phase — reviewing architectures, embedding golden paths, and enabling correct-first-time builds.
  • Build Ramp's next level of scale — contribute to the move to a cellular architecture enabling international expansion and enterprise-grade SLAs.
  • Enable AI-native engineering — define AI infrastructure patterns and reusable foundations with product teams.
  • Build developer tooling and self-service infrastructure to empower other teams.
  • Participate in on-call rotation and drive root-cause elimination.
  • Lead across the company with cross-team architectural reviews and ownership of reliability and scalability initiatives.

Qualifications

  • 8+ years of software engineering experience, including shipping high-quality architectures for critical systems.
  • Staff+-level technical leadership with experience setting technical direction and leading complex initiatives.
  • Experience managing, mentoring, and developing engineers.
  • Hands-on engineering track record with production code, system design evaluation, incident debugging, and technical tradeoffs.
  • Experience building and operating distributed systems at production scale.
  • Strong software engineering fundamentals with production-ready code standards.
  • Experience with at least one major cloud provider (AWS preferred).
  • Familiarity with observability and reliability practices (SLOs, error budgets, alerting, dashboards, incident response).
  • Track record of delivering through cross-functional coordination and owning outcomes.
  • Comfortable using AI tooling and coding agents as part of engineering workflow.

Skills

Required:Team leadership and mentoringTechnical direction and roadmappingDistributed systemsCloud platforms (AWS preferred)

Benefits

  • Flexible PTO
  • Centralized home-office equipment ordering
  • Health and wellness stipend
  • Budget for intra-office travel
  • Weekly coffee stipend
  • 100% medical, dental & vision insurance coverage for you with partial coverage for dependents (US)
  • One Medical annual membership (US)
  • 401(k) with employer match (US)
  • Fertility HRA (US)
  • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US)
  • Pet insurance (US)
  • Relocation expense coverage to NYC or SF (US)
  • Group medical, dental, and vision coverage (Canada)
  • Life, AD&D, disability coverage (Canada)
  • Fertility drug coverage (Canada)
  • Group Retirement Plan with employer match (Canada)
  • Parental leave: up to 16 weeks (Canada)
  • Private medical insurance (UK)
  • Virtual GP and at-home care (UK)
  • Workplace pension (UK)
  • Parental leave: up to 16 weeks (UK)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Ramp

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