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Customer Enablement Architect (Capability Engineering & AI Adoption)

Databricks· Engineering
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SydneyFull-timePosted 3w ago

About the role

The Databricks Customer Enablement team designs and leads customer enablement and talent-transformation programs across Australia and New Zealand, partnering with Sales, Field Engineering, Forward Deployed Engineering, Training Delivery, and Operations to drive learning solutions, adoption, and outcomes.

Responsibilities

  • Work with regional Go-to-Market teams to create enablement strategies aligned to customer segment, business priorities, technical maturity, and talent-transformation goals.
  • Translate customer outcomes into practical learning plans, capability roadmaps, and recommendations across free and paid training, instructor-led and self-paced learning, credentials, and partner delivery.
  • Partner with global Delivery and Operations teams to coordinate scheduling, communications, program quality, and seamless execution of customer development plans.
  • Manage and report weekly, monthly, and quarterly performance across training bookings, revenue, learners, credentials, and adoption; use insights to guide action from field teams.
  • Serve as the voice of the customer for regional enablement, curriculum, and certification priorities, while engaging senior leaders and executives internally and externally.
  • Identify capability gaps that may affect platform adoption and work with account teams on targeted interventions, including contextual or just-in-time enablement where it improves customer outcomes.

Qualifications

  • 5+ years of demonstrated experience in Customer Enablement, Talent Transformation, Training, Customer Success, Consulting, or managing a book of business.
  • Hands-on Builder Mindset: a track record of designing, building, and deploying working prototypes, automation tools, or technical apps.
  • Experience creating and leading enablement programs in partnership with Sales and technical teams to deliver customer outcomes.
  • Experience in Big Data, AI, Data Science, cloud platforms, or enterprise technology, with the ability to understand technical curricula and certifications.
  • Strong customer and executive engagement skills, including discovery, stakeholder management, presentation, facilitation, and navigating ambiguity.
  • Commercial & Business Insight: ability to connect technical skill outcomes to P&L levers, influence renewals/expansions, and collaborate with sales on strategic account planning.
  • Experience operating across ANZ markets, strong operational discipline, and willingness to travel as needed.

Skills

Required:Customer EnablementStakeholder ManagementCurriculum & Certification Knowledge

Benefits

  • Benefits details available regionally via provided link.
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Databricks

Leading Data and AI Platform for Enterprises

Databricks offers a unified platform for data, analytics and AI. Build better AI with a data-centric approach. Simplify ETL, data warehousing, governance and AI on the Data Intelligence Platform.

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