← All roles

Commercial Finance Manager, Carrier Relations

Twilio· Finance
Apply on company site
Hybrid (Remote - US)$96.6k - $142kFull-timePosted 3w ago

About the role

Finance role supporting carrier supplier negotiations and wholesale trading, owning deal economics, financial risk mitigation, and approval quality as the strategic Finance partner to Carrier Relations.

Responsibilities

  • Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across, including those with nonstandard commercial structures. Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure.
  • Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions. Recommend structures and negotiation guardrails based on the analysis.
  • Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path. Escalate material exceptions to executive committees with a clear recommendation.
  • Own the design and continuous improvement of the Deal Desk Finance process, including required inputs, review steps, approval guardrails, exception handling, and handoffs. Establish standardized deal models and analysis practices, and define business requirements for Salesforce or other enterprise workflows. Partner with Systems and business teams on solution design, testing, and adoption.
  • Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.
  • Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy.
  • Coach senior analysts on modeling, financial judgment, and executive recommendations. Partner with the Finance Director to build and refine how the Carrier Deal Desk operates.

Qualifications

  • 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
  • Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action.
  • Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks.
  • Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution.
  • Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor.
  • Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems; Oracle experience is a plus.

Skills

Required:Financial modelingStakeholder influenceDeal desk/process design

Benefits

  • competitive pay
  • generous time off
  • healthcare
  • retirement savings program
  • paid parental leave
  • wellness leave
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

AIAI agent productivityAll productsCDPCPaaSConversational AIConversationsCustomer Data Platform
Company profileWebsite

More open roles at Twilio