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Director, Supplier Relations APAC

Twilio· Sales Operations
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Hybrid (Japan)$0full-timePosted 3w ago

About the role

Director, Supplier Relations APAC responsible for executing Twilio's APAC supply strategy, managing regional vendor and carrier partnerships, and leading a team of supplier relations specialists across Asia-Pacific to optimize COGS, route quality, and direct connectivity in coordination with Sales, Product, Legal, and Operations.

Responsibilities

  • Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
  • Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
  • Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
  • Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
  • Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
  • Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.

Qualifications

  • Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
  • Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
  • Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
  • Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
  • Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.

Skills

Required:Team leadershipContract negotiationVendor managementData analysisCross-functional collaboration
Nice to have:Regulatory & compliance

Benefits

  • Offerings vary by location and include competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more.
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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