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Principal Presales Engineer

Twilio· Solutions Engineering
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Remotefull-timePosted 3w ago

About the role

Senior presales role on Twilio’s New Business Communications team, responsible for delivering technical wins through hands-on architecture demos, enabling customers, and leading pre-sales activities in collaboration with Account Executives.

Responsibilities

  • Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
  • Lead technical discovery sessions with customers to uncover needs and difficulties, demonstrating capability to facilitate success and address challenges
  • Build and present powerful and complex presentations and product demos to showcase Twilio Communications Products
  • Establish yourself as a trusted advisor to customers, introducing innovative solutions and architectures
  • Contribute to the broader Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations

Qualifications

  • Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products with customer-facing experience
  • Excellent communicator and presenter able to gain audience confidence
  • Engaging storyteller with ability to explain complex topics to multiple levels of audience
  • Ability to understand customer communications needs and guide to a technical solution
  • Customer-focused problem solver balancing innovative technical solutions with customer interests
  • Excellent time management and prioritization skills in a fast-paced environment
  • Previous software development experience in Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, React/Vue/Angular), Building with REST APIs
  • Bachelor’s and/or Master’s degree in a technical discipline or equivalent practical experience

Skills

Required:Presales and solution engineeringTechnical storytelling and presentationCustomer discovery and needs analysisArchitectural design and demonstration

Benefits

  • competitive pay
  • generous time off
  • parental and wellness leave
  • healthcare
  • retirement savings program
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Twilio

Twilio platform for communications and programmable APIs across messaging, voice, video, and AI-enabled workflows.

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