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Staff Product Engineer

Parloa· Product
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Hybrid (Berlin; London; Munich; Remote (Germany); Remote (UK))full-timePosted 3w ago

About the role

Staff Product Engineer working with strategic enterprise customers to build production-grade integrations and capabilities beyond AMP, owning architecture, delivery, and long-term customer relationships across multiple industries.

Responsibilities

  • Lead the hardest engagements and make architecture decisions spanning Parloa’s platform and the customer’s organization.
  • Build what AMP does not cover yet (systems of record, telephony and contact-center integrations, state management, data readiness, multi-agent orchestration and retrieval).
  • Own production quality, security, observability, incident playbooks, and data handling standards for regulated customers (PII, access control, audit trails).
  • Grow accounts by delivering second use cases and renewals; set delivery standards for other engineers; identify product improvements for broader adoption.
  • Mentor other Product Engineers and participate in interviewing and hiring.
  • Set standards for AI-assisted work validation before production deployment.
  • Represent Parloa with senior technical stakeholders; collaborate with customer principal engineers, architects, and security leaders.

Qualifications

  • 8+ years of professional software development experience delivering production systems end to end.
  • 5+ years leading design and architecture of large-scale production systems in customer-facing or enterprise environments (reliability, scale, failure modes).
  • Experience leading agentic, spec-driven development in production.
  • Track record in long-term accounts or fast experiments.
  • Experience as a mentor or tech lead.
  • Comfortable with ambiguity and customer-facing contexts.
  • Willingness to travel up to 25% to customer sites.
  • Strong spoken and written English.

Skills

Required:TypeScript or Python proficiency

Benefits

  • Not specified in the description.
Last updated Oct 1, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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