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Lead/Senior Solution Engineer CEE

Parloa· Solution Engineering & Services
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Hybrid (Berlin/Munich/Remotely in Germany)Full-timePosted 3w ago

About the role

Lead/Senior Solution Engineer responsible for guiding customers through the technical journey of Parloa’s conversational AI platform, from discovery and solution design to validation and handover, and collaborating with sales and product teams to shape customer value and roadmap.

Responsibilities

  • Technical Sales Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements.
  • Solution Design & Architecture: Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals.
  • Customer Advisory: Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders.
  • Account Collaboration: Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives within the territory.
  • Product & Feedback Loop: Represent the voice of the customer by feeding insights into Product and Engineering to shape roadmap and improvements.
  • Cross-functional Collaboration: Work closely with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey.

Qualifications

  • 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology
  • Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture
  • Experience supporting complex, multi-stakeholder enterprise sales cycles
  • Ability to translate technical concepts into clear business value and outcomes
  • Excellent communication and presentation skills, with confidence in both technical and executive conversations
  • Structured and solution-oriented mindset, with the ability to navigate ambiguity and high-pressure situations
  • Technical curiosity and interest in AI-driven products and customer experience
  • Native or bilingual German, plus strong English skills

Skills

Required:Solution engineering experienceAPI & cloud technologiesEnterprise sales collaborationCommunication & presentationGerman language
Last updated Oct 1, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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