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Senior Partner Agent Architect (UK)

Parloa· Professional Services
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Hybrid (London, UK), Hybrid (UK-wide)Full-timePosted 3w ago

About the role

Senior role at Parloa combining enterprise solution architecture, conversational AI, and partner enablement to design, implement, and scale AI-driven customer experiences for strategic partners and enterprise customers in the UK.

Responsibilities

  • Scope and design end-to-end AI Agent deployments across complex enterprise environments.
  • Define how Parloa integrates with systems such as CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications.
  • Apply systems thinking to solve multi-system data flows, dependencies, and integration challenges.
  • Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.
  • Build, configure, test, or troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and tools such as Postman.
  • Collaborate with Forward Deployed Engineers on complex or custom integration scenarios beyond standard platform capabilities.
  • Lead technical discovery workshops, architecture reviews, and solution design sessions with partner and customer stakeholders.
  • Translate customer workflows and business requirements into structured conversational components and reliable AI Agent behavior.
  • Apply knowledge of LLMs, prompting strategies, embeddings, and context management to improve agent performance.
  • Support prompt design, conversational flows, guardrails, escalation logic, and voice configuration such as SSML, lexicons, and regex.
  • Apply structured testing to validate architecture, integration reliability, agent quality, and real-world behavior.
  • Review partner-created solution designs and help partners build the capability to deliver Parloa solutions independently.
  • Identify and resolve delivery blockers with Product, Solution Engineering, Forward Deployed Engineering, Customer Success, and partner teams.
  • Document reusable architecture patterns, implementation guidance, technical standards, and best practices.

Qualifications

  • 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
  • Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models.
  • Strong systems thinking and experience solving complex problems across multiple systems and data sources.
  • Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.
  • Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
  • Experience reading API documentation, defining field mappings, and troubleshooting integration behavior.
  • Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk.
  • Comfort working hands-on with integrations, configuration, testing, and troubleshooting.
  • Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
  • Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.
  • Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions.
  • Excellent communication and consultative problem-solving skills across technical and non-technical audiences.
  • Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment.
  • Excellent written and spoken English is required

Skills

Required:Enterprise solution architectureSystems thinkingAPI integration & testingPrompt engineering & LLM concepts

Benefits

  • Parloa is committed to GDPR and ISO compliance including ISO 27001.
  • Equal opportunities and inclusive hiring practices.
Last updated Oct 1, 2026. Interested? Apply on the company site.
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About Parloa

AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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