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Senior Partner Delivery Manager (UK)

Parloa· Professional Services
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Hybrid (London, UK)full-timePosted 3w ago

About the role

Senior role focused on owning and scaling strategic relationships with Parloa's global SI, consulting, and implementation partners to deliver AI and customer experience solutions for enterprise customers. Location in London or UK remote.

Responsibilities

  • Own a portfolio of strategic Parloa partners, building trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders.
  • Act as strategic advisor to partners on building and scaling their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions.
  • Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes.
  • Partner with Account Executives and Partner Managers on strategic deals, and ensure close alignment between partners and internal teams across Customer Success, Professional Services, Product, and Solution Engineering.
  • Drive operational rigor through governance structures, success metrics, delivery reviews, and executive business reviews, while helping scale Partner Success programs, playbooks, and frameworks.

Qualifications

  • 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services
  • Proven track record working with global systems integrators, consulting firms, or implementation partners to drive measurable customer outcomes
  • Strong understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall), and project governance
  • Strong executive presence, able to lead executive reviews and communicate confidently with partner leadership, customer executives, and technical teams
  • Excellent written and spoken English is required

Skills

Required:Partner relationship managementDelivery governanceEnterprise SaaS / CX deliveryExecutive communication
Last updated Oct 22, 2026. Interested? Apply on the company site.
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AI Agent Management Platform for contact centers

Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.

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