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Account Manager

Baselayer· Customer Success
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Hybrid (New York, NY)$120k - $170k + equity + bonusFull-timePosted 3w ago

About the role

Account Manager role within Baselayer's Agentic Economy team, focusing on building and maintaining relationships with financial institutions, payment providers, and fintech customers; responsible for driving account growth, understanding customer workflows, and scaling the AM/CS function.

Responsibilities

  • Be the ultimate relationship builder.
  • Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
  • Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
  • Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
  • Become an expert in customers' workflows and pain points - then work with internal teams to address them.
  • Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
  • Work directly to the CEO and collaborate with product and engineering on scaling customer operations 🤝

Qualifications

  • You have 3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
  • Plus: clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
  • Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
  • Confidence working with C-level stakeholders and navigating ambiguity.
  • Resilience and grit - you get things done.
  • Proactive and curious self-starter who thrives in dynamic settings.
  • Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
  • Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.

Skills

Required:Relationship managementAccount managementStakeholder communication

Benefits

  • Time off when you need it: Flexible PTO so you can recharge without red tape
  • In-person energy: We're based in NYC and meet in the office full-time
  • Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
  • Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
  • Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
  • 401(k) with company match: We match your contributions so your future self benefits too
  • HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
  • Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
  • A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥
Last updated Oct 11, 2026. Interested? Apply on the company site.
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About Baselayer

The AI Platform for Business Risk

Baselayer: Business Identity Verification, Risk, & Fraud

IdentityCreditFraudOnboardingKYBRiskAutomation
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