Founding Account Manager
Hybrid (San Francisco, CA)$100k - $200kFull-timePosted 3w ago
About the role
The first account manager at Pocket, responsible for onboarding, expansion, renewals, and defining the account management playbook for a B2B hardware+software product.role focuses on owning and growing company-wide pockets of accounts from onboarding through renewal, including expansion and CRM health.
Responsibilities
- Expansion: more devices and seats in accounts that already buy
- Renewals: on time, with attach rate going up
- The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
- Account health in the CRM: activation, usage, seats, renewal date, next step
- Feedback to product and support: what teams need, what admins ask for, what breaks at rollout
Qualifications
- You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it
- 2+ years in account management or customer success at a B2B software or hardware company
- You've run rollouts: devices shipped, admins set up, growing usage of the product
- AI-native: LLMs and automations are how you work
- Data-minded: you know activation, usage and renewal dates for every account, and you act on them
Skills
Required:Account managementCustomer success
Benefits
- The first account management seat in a fast-growing B2B function
- A path to leading account management as it scales
- Direct impact on how the company grows, with direct founder access
- High-trust, high-responsibility environment
- Competitive base, variable on expansion and renewals, and equity
Last updated Oct 25, 2026. Interested? Apply on the company site.
About Pocket
Take Notes in the Real World
Pocket is a small AI device that turns everything you say and hear into clear notes, action items, and search. We combine custom hardware, AI, and software to build the best note-taking experience for people who talk and move fast
More open roles at Pocket
- Product Designer1w agoSan Francisco · Pocket
- Fractional General Counsel1w agoSan Francisco, CA
- Founding Content Creator1w agoHybrid (San Francisco, CA)
- Head of Product1w agoHybrid (San Francisco, CA) · Product
- Head of Subscriptions & Monetization2w agoHybrid (San Francisco, CA) · Operations