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Technical Account Specialist

Gong· Technical
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Hybrid (Austin | Chicago | New York City)$99k - $132kPosted 3w ago

About the role

Gong is hiring a Technical Account Specialist (TAS) to provide technical advisory support across Premium and non-Premium customers on ad-hoc engagements, bridging customers with Product and R&D, and delivering technical health reviews and reusable knowledge.

Responsibilities

  • Serve as a technical advisor for both Premium and non-Premium customers, delivering consultative best-practice guidance on product capabilities, integration health, and configuration — engaging on a temporary, ad-hoc basis rather than owning an ongoing book of business.
  • Lead scoped, time-bound technical advisory engagements from discovery through closure: clarifying the customer's objective, gathering relevant examples, aligning stakeholders, documenting recommendations, and confirming outcomes.
  • Translate complex technical challenges into customer outcomes by identifying adoption blockers, recommending configuration changes or workarounds, and helping customers optimize high-impact workflows.
  • Partner cross-functionally with Customer Success (RAs, Revenue Architects), Professional Services, Product, and R&D — distinguishing technical advisory needs from break-fix issues, product gaps, and Professional Service-scoped engagements.
  • Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.
  • Build and share reusable technical knowledge by documenting patterns, surfacing product and documentation gaps, and contributing to playbooks, enablement, and internal technical guidance.
  • Support customer requests such as security questionnaires, custom development updates, and 3rd-party integration guidance.

Qualifications

  • 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
  • Strong technical acumen and curiosity — able to understand system architecture, APIs, integrations, and troubleshooting workflows
  • Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
  • Experience working with enterprise customers and cross-functional teams (especially Product, Engineering, Customer Success, and Professional Services)
  • Proven ability to quickly build credibility and trust with customers without the benefit of an ongoing, dedicated relationship
  • Comfort context-switching across a pooled portfolio of customers and shifting priorities, rather than managing a fixed book of business
  • Ability to strategically leverage AI/LLM tools to synthesize technical information, accelerate health reviews, and produce clear customer-facing insights at pace
  • Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
  • Comfort operating in a fast-paced, high-growth environment — with a bias for clarity, ownership, and collaboration

Skills

Required:Technical advisory and consultingTechnical health reviewsCross-functional collaborationTechnical documentation and knowledge sharing
Nice to have:Security questionnaires and third-party integrations

Benefits

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.
Last updated Oct 4, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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