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Manager, Center of Excellence

Gong· GTM Strategy & Planning
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Hybrid (Austin; Chicago; New York City; Salt Lake City; San Francisco)$115k - $175kfull-timePosted 3w ago

About the role

The Gong Center of Excellence (CoE) is Gong's internal proof point that its product runs the revenue engine. This role leads end-to-end CoE projects across instance governance, GTM process design, product feedback, and adoption of Gong capabilities, working cross-functionally with Sales, Post-Sales, Marketing, Field Operations, Product, and Engineering.

Responsibilities

  • Own and execute CoE projects across five buckets of work: instance governance, GTM process design and optimization, product feedback and roadmap influence, customer zero and revenue enablement, AI acceleration for the GTM function.
  • Build and maintain governed workflows in Gong: deal boards, smart trackers, engage flows, and automated plays (custom agents), with clear ownership and documentation for each.
  • Manage projects and conversations with product, cross functional partners, and customer zero test groups. Serve as an early adopter and tester for new Gong products and capabilities, including MCP integrations and AI agents, documenting what works, what breaks, and what needs to be fixed.
  • Develop referenceable assets, including Gong on Gong case studies, process documentation, and workflow snapshots, that GTM and Sales can use with prospects and customers.
  • Contribute to the CoE's quarterly point of view on product direction, competitive landscape, and instance health, and present findings to RevOps leadership.
  • Drive instance governance standards today and in the future: naming conventions, access control, and periodic audits of trackers, dashboards, and boards.
  • Own various GTM persona workflow mapping. Interview reps in various roles to understand their day to day workflows and mapping that to AI maturity to help decide sprint priorities for the AI Acceleration team and then mapping outputs back to the workflows and MOR.

Qualifications

  • Prior experience using Gong as an end user or administrator strongly preferred.
  • 3-5+ years in revenue operations, sales operations, or a related GTM function, with direct experience in SaaS.
  • Track record of owning a project from scoping through execution without heavy oversight.
  • Strong technical aptitude: comfortable working across Salesforce, Gong, various LLMs, and workflow or automation tools; experience with tools like Retool, Snowflake, or agent-building platforms is a plus.
  • Data-driven mindset with the judgment to know when a process is worth scaling and when it isn't.
  • Strong written communication skills, with the ability to turn technical work into a clear, business-facing story for prospects, customers, and executives.
  • Comfortable operating with ambiguity in a small team with a large mandate; able to say no to work that doesn't meet the bar.
  • Experience partnering cross-functionally with Sales, Marketing, Product, and Engineering teams.

Skills

Required:Gong usage and administrationProject ownershipCross-functional collaboration

Benefits

  • Medical, dental, and vision plans
Last updated Oct 18, 2026. Interested? Apply on the company site.
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About Gong

Gong Revenue AI OS helps your entire GTM organization win. Drive growth with multimodal revenue signal processing, specialized AI agents, and purpose-built applications.

AIAI agents for revenue teamsAI-powered revenue signalsGong AgentsGong CollectiveGong EnableGong EngageGong Forecast
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