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Analytics Engineer, Customer Experience

Polymarket· CX
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Remote$200k - $250kFull-timePosted 3w ago

About the role

Senior analytics engineer responsible for building the data foundation for Polymarket's Customer Experience team. Owns data models, pipelines, and the semantic layer to transform raw support data into trusted insights, enabling CX, ops, and leadership to operate at scale.

Responsibilities

  • Design and maintain dbt data models for support data, covering ticketing, KYC, withdrawals, and market resolution workflows
  • Integrate data from sources including Decagon, BPO partners, CRM systems, and WFM tools into the cloud warehouse
  • Build data quality tests, monitoring, and documentation so the team can trust what they're looking at
  • Define shared metrics and dimensions in the semantic layer so CX, ops, and leadership are all calculating things the same way
  • Build dashboards and self-serve datasets that let CX teammates answer operational questions without waiting on a data request
  • Identify recurring failure patterns in support data and translate them into documented findings for the CX playbook and internal stakeholders
  • Partner with the central data engineering team on shared pipelines, infrastructure decisions, and data governance

Qualifications

  • 5+ years in analytics engineering, data engineering, or a closely related data role
  • Expert SQL and strong hands-on dbt experience, including modeling, testing, and documentation
  • Experience working with a cloud data warehouse such as Snowflake, BigQuery, or Redshift
  • Experience with data ingestion tools such as Fivetran or Airbyte, and working knowledge of Python
  • Strong data modeling fundamentals and a track record of building systems that non-technical teams actually use
  • Experience diagnosing complex, multi-variable issues and communicating findings clearly to non-technical stakeholders
  • Track record of building or improving documentation, whether data documentation, support playbooks, or process guides
  • (Plus) Prior experience working with customer support, CRM, or trust and safety data
  • (Plus) Experience influencing product or policy decisions using data from CX or operations
  • (Plus) Familiarity with on-chain data or crypto transaction flows

Skills

Required:SQLdbtCloud data warehouseData ingestion toolsPythonData modelingCommunicationDocumentation
Nice to have:CX or operations data exposure (Plus)Product/policy impact through data (Plus)Crypto/on-chain familiarity (Plus)

Benefits

  • Competitive salary & equity
  • Unlimited PTO
  • Full Health, Vision, & Dental coverage
  • 401k match
  • Hardware setup: new MacBook Pro, big display, & accessories
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Polymarket

Polymarket | The World's Largest Prediction Market™

Polymarket is the world's largest prediction market, allowing you to stay informed and profit from your knowledge by trading on future events across various topics.

BTC Up or DownBitcoinEconomyEsportsGeopoliticsMarketsPrediction MarketSoccer
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